TSHKA is not an acronym, the name derives from the owners name.

TSHKA operates a boutique model, sourcing and curating fashion items from external manufacturers rather than producing original designs.

We select fashion pieces that align with our values of empowerment, affordability, and inclusivity, providing customers with a well-curated and trend-driven collection.

We are based in the UK.

Yes - We do ship worldwide. Please visit SHIPPING for further details

No - TSHKA is solely based online which means we do not have a storefront to accommodate pick ups.

Please note that once an order has been placed, it cannot be cancelled due to strict guidelines set by our warehouse. As soon as the order is submitted, it is automatically processed by their system, and we are unable to make any cancellations from that point onward.

Unfortunately, once an order has been placed, we are unable to modify the shipping address provided during checkout. This helps ensure the security and accuracy of your order.

Kindly note that letters are not accepted at our warehouse location. Please note that letters sent to our warehouse will be promptly returned to the sender to ensure efficient handling of shipments and streamline our operational processes. 

We are currently working on getting more variety of sizes in our products, however our suppliers are very limited when it comes to sizes and currently only offer sizes 6-20, but it is something we are striving for as we want to be as inclusive as possible.

• We only offer store credit returns and exchanges.
• Customers must initiate a return or exchange via our returns portal here within 14 days of receipt of the item(s).
• Sale items, E-Books, Earrings and Nipple Cover purchases are final.
• Items must be unworn and unwashed.
• Items must have all tags attached.
• Customers are responsible for arranging their own postage returns, we advise customers to use a tracked service.

UK orders and international standard orders all tend to be sent via Royal Mail, to track your Royal Mail order:

1. Enter ‘Royal Mail Tracking’ into the google search engine
2. Select the link that is titled ‘TRACK AND TRACE - TRACK YOUR ITEM’
3. Enter the tracking number emailed to you by the shipping team. If you cannot find the tracking number in your inbox then check your spam/ junk folder.

The information provided on the Royal Mail tracking information page is the only tracking information the customer and TSHKA has access too. For further information on your parcel please contact Royal mails customer service team on -  0345 774 0740 

International express orders tend to all be sent via UPS, to track your UPS order:

1. Enter ‘UPS Tracking’ into the google search engine
2. Select the link that is titled ‘TRACKING| UPS’ or select this LINK
3. Enter the tracking number emailed to you by the shipping team. If you cannot find the tracking number in your inbox then check your spam/ junk folder for your shipping confirmation email.

The information provided on these tracking information pages are the only tracking information the customer and TSHKA has access too.

As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide which is available on every product page under the 'SIZE GUIDE' Drop down option.