SHIPPING FAQS

UK customers are eligible for free standard delivery on orders over £50.

Standard delivery operates weekdays Mon - Fri. To ensure you get all your goods before the weekend, please place your order by Tuesday to receive by Friday at the latest.

Standard Delivery costs £3.99

For all UK standard shipping orders, delivery is between 2-3 working days.

UK Customers are eligible for free next day delivery on orders over £100.

Need that item asap? All items that are in stock available for UK next working day delivery.

UK Next Day Delivery Costs £5.99

Next day delivery is only for the next working day, so if you’ve placed an order on Friday after 1pm or the weekend, then you’ll receive it on the following Tuesday.

Bank holidays and public holidays are for resting, so any next day deliveries placed on these days will be despatched on the next working day and delivered to the customer the following day.

Saturday delivery is delivered on the first Saturday after the order is placed. Orders must be placed on or before Friday by 1pm to be delivered on Saturday.

UK Saturday Delivery Costs £9.99

If you’re nominated day is Saturday but you’ve ordered in the week, it’s cool. We hold on to your items and make sure it’s despatched on time so it’s delivered exactly when you want it.

All our UK deliveries are handled by Royal Mail.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, Royal Mail will make sure to leave a card so that a re-delivery can be arranged, or you can collect from the depot.

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.

Standard Delivery

US customers are eligible for free standard delivery on orders over $100.

USA Standard Delivery takes approx 5-7 working days.

All our international standard deliveries are handled by Royal Mail.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in there will be a card left so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

Express Delivery

Need that item asap? We offer an international express delivery service.

USA Express Shipping takes approx 1-3 working days.

All our international express deliveries are handled by DHL.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in there will be a card left so that a re-delivery can be arranged, or you can collect from the depot.

Unfortunately, we don’t deliver to all USA locations. Delivery excludes: Alaska, Guam, Hawaii, Northern Mariana Islands and the Virgin Islands.

Standard Delivery

Republic of Ireland customers are eligible for free standard delivery on orders over £100.

Standard delivery operates weekdays Mon - Fri. To ensure you get all your goods before the weekend, please place your order by Tuesday to receive by Friday at the latest.

Republic of Ireland standard delivery is between 2-4 working days.

All our Republic of Ireland deliveries are handled by Royal Mail.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, Royal Mail will make sure to leave a card so that a re-delivery can be arranged, or you can collect from the depot.

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.

Standard Delivery

Standard delivery operates weekdays Mon - Fri.

European standard delivery is between 3-5 working days.

All our international standard deliveries are handled by Royal Mail.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in there will be a card left so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

Express Delivery

Need that item asap? We offer an international express delivery service.

Europe Express Delivery takes approx 1-3 working days.

All our international express deliveries are handled by DHL.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in there will be a card left so that a re-delivery can be arranged, or you can collect from the depot.

Standard Delivery

International Standard Delivery takes approx 3-8 working days.

All our international standard deliveries are handled by Royal Mail.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in there will be a card left so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

Express Delivery

Need that item asap? We offer an international express delivery service.

International Express Shipping takes approx 2-3 working days.

All our international express deliveries are handled by DHL.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in there will be a card left so that a re-delivery can be arranged, or you can collect from the depot.

Unfortunately TSHKA is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by TSHKA. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

At TSHKA, we strive to process and hand over your parcel to the delivery courier as quickly as possible. However, once the parcel is with the delivery courier , any delays in delivery are beyond our control. We understand that delays can be frustrating, but it's important to note that our shipping charge does not function as a guaranteed money-back service for delivery times.

We recommend checking the tracking information provided, as it will give the most accurate updates from the delivery courier.

To ensure you receive your order without any issues, please verify that your shipping address is accurate, as we are unable to redirect orders once they are dispatched.

Your security is important to us, so before we can dispatch your purchase we may need you to confirm/ verify some details with you. Delays aren’t fun for anyone so please do keep an eye on your email inbox or spam/junk folder for any correspondence from us.

Our delivery time starts from the moment an order is accepted. This includes a 24 period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.

Delivery fees are non-refundable, given that the delivery fee is already discounted during the checkout process.

Should you have any additional inquiries or require further information regarding returns, shipping, or delivery, please feel free to reach out to us at sales@tshka.com